FAQs on the Patient/Volunteer System
Patients looking for help.
1.) Who will be the volunteers?
- The volunteers will be a number of Dr. Nath's current or former patients.
2.) How can they help me?
- The volunteers can help you answer basic concerns you may have about the surgery, such as recovery time, and overall experience. It is to your benefit to make use of the volunteers. Since they or their children have been through the process, you will be able to get more personal and detailed answers.
3.) When would be the best time to contact a volunteer?
- This all depends on the individual volunteers themselves. The most recommended way to find out would be by emailing your volunteer and asking him or her personally.
4.) Will the volunteer respect my right to patient confidentiality?
- Yes, they will, but we discourage patients form giving away any information that is extremely personal, such as their social security number, or in general, anything they feel uncomfortable with someone else knowing.
5.) If there is not a volunteer in my area that has had the same surgery as me can I contact one outside of my area?
-Yes, the only downside to this is that you may not get the chance to meet them personally, but communication via email or telephone will always be available.
6.) How can I get more information if I am only a prospective patient of Dr. Nath's? Am I still eligible to contact the volunteers?
- Yes, you may still take advantage of the volunteer system.
7.) Is it okay to ask non health-related questions to these volunteers: such as what airline to take, what to see while in Houston, etc.?
- Yes, this is another benefit of the volunteer system. Many of Dr. Nath's patients come from places outside of Houston, talking to them about where to stay and what to see while in town is great idea.
- Since the staff at Texas Nerve and Paralysis lives within Houston itself, general questions about hotels etc. can be answered. Specific questions such as the quality of stay can only be answered by people who have actually stayed there such as some of the volunteers.
Volunteers willing to help
1.) What type of information am I authorized to give?
- If any questions arise that you can answer from your own experience with Dr. Nath or his practice you can surely answer it. Patients will be asking different types of both medical and general informational questions. We encourage you to help them to the best of your ability but if at any point you feel unsure or uncomfortable about what to say just ask them to give Texas Nerve and Paralysis a call.
2.) How can I sign up to become a volunteer?
- If you would like to contribute your time to the volunteer system, signing up requires only a few simple steps from Dr. Nath's website.
- The first step would be to click on the Volunteers Near You link which can be found under Patient Resources. One of the available links is Become a Volunteer to help others. From this link you follow through with registration, and then attain a reference number. This reference number along with your email address may subsequently be used to edit your online information.
3.) Is it okay to refer patients who contact me to other volunteers that may be able to better assist them?
- Yes, if you feel that another volunteer may be able to better assist a patient that has contacted you, feel free to refer them to that person.
4.) What type of information about me will be posted on the website?
- We would like to provide the date and type of surgery you or your child has received. We also hope to provide at least two types of contact information such as a phone number and email address, but again, this depends on what you feel comfortable with.
5.) Will patients be contacting me in person, over the phone, or through email?
- On the website, along with your individual information we can list whichever way you would prefer to be contacted. This is also a decision that will be left to the volunteers themselves.